3 Easy Steps to Cancel Your Curology Subscription

3 Easy Steps to Cancel Your Curology Subscription
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Are you a Curology subscriber who’s prepared to maneuver on? Whether or not you have discovered a distinct skincare routine that works higher for you otherwise you’re merely wanting to avoid wasting cash, canceling your Curology subscription is a straightforward course of. On this article, we’ll information you thru the steps concerned in canceling your Curology subscription and reply some steadily requested questions concerning the cancellation course of. By the top of this text, you will have all the data it’s essential cancel your Curology subscription shortly and simply.

To cancel your Curology subscription, you may both do it on-line or by cellphone. In case you select to cancel on-line, you are able to do so by logging into your Curology account and clicking on the “Cancel Subscription” hyperlink. You’ll then be prompted to substantiate your cancellation. In case you select to cancel by cellphone, you may name Curology’s customer support quantity at (844) 428-7656. A customer support consultant will have the ability to help you with canceling your subscription.

After you have canceled your Curology subscription, you’ll not be charged for the service. Additionally, you will not obtain any merchandise from Curology. If in case you have any unused merchandise, you may maintain them or return them to Curology for a refund. To return merchandise, you will want to contact Curology’s customer support crew. They may offer you a return transport label and directions on how one can return the merchandise.

Contacting Curology’s Buyer Assist

If it’s essential cancel your Curology subscription, the best approach to take action is by contacting their buyer assist crew. You’ll be able to attain them by the next strategies:

By Cellphone:

You’ll be able to name Curology’s buyer assist line at 888-287-6564. Their cellphone traces are open from Monday to Friday, 9:00 AM to six:00 PM EST.

By E mail:

You’ll be able to ship an e-mail to Curology’s buyer assist crew at assist@curology.com. They sometimes reply to emails inside 24 enterprise hours.

By Dwell Chat:

You can even chat with a Curology buyer assist consultant on-line. To entry the dwell chat, go to Curology’s web site and click on on the “Chat with us” button positioned on the backside proper nook of the display screen.

By Mail:

You’ll be able to write a letter to Curology’s buyer assist crew on the following deal with:

Curology
13624 Fourth St.
Suite 330
Livonia, MI 48150

When contacting Curology’s buyer assist crew, please have your account info prepared, together with your identify, e-mail deal with, and subscription particulars.

Utilizing Curology’s On-line Kind

To cancel your Curology subscription utilizing the web type, comply with these detailed steps:

1. Signal In to Your Account

Go to the Curology web site and log in to your account utilizing your e-mail deal with and password.

2. Entry the Subscription Administration Web page

  1. Hover over your identify within the prime proper nook of the web site.
  2. Within the drop-down menu, choose “Account Settings”.
  3. Underneath the “My Subscription” tab, click on on “Handle Subscription”.

3. Submit the Cancellation Request

  1. On the backside of the “Handle Subscription” web page, click on on the “Cancel My Subscription” button.
  2. Observe the on-screen prompts to substantiate your cancellation. You may be requested to offer a purpose for canceling.
  3. Click on on the “Cancel Subscription” button to finish the cancellation course of.
    Word: You’ll obtain a affirmation e-mail as soon as your Curology subscription has been canceled. You’ll proceed to obtain entry to your Curology account and any merchandise you could have already bought till the top of your present billing cycle.
    You can even use the “Pause Subscription” button on the “Handle Subscription” web page to quickly droop your subscription. This can forestall you from being charged till you reactivate it.

    Cancellation through E mail

    Canceling your Curology subscription through e-mail is a straightforward and handy course of. Observe these steps to submit your cancellation request:

    1. Draft an e-mail to assist@curology.com.

    2. Within the topic line, clearly state your intent to cancel your subscription.

    3. Within the physique of the e-mail, present the next particulars:

      • Your full identify
      • Your Curology account e-mail deal with
      • The rationale in your cancellation (optionally available)
      • Request to cancel your subscription and discontinue all future shipments and fees.
    4. Assessment your e-mail for accuracy, making certain that you’ve got included all crucial info.

    5. Ship the e-mail.

    Response Time

    Curology sometimes responds to cancellation requests inside 1-2 enterprise days. As soon as processed, your subscription might be canceled, and no additional fees might be made to your account.

    Further Notes

    It is vital to notice that Curology doesn’t provide refunds for unused merchandise. If in case you have any merchandise that you just not want, you may contact Curology’s buyer assist to rearrange for a return or trade.

    For additional help or any extra questions, you too can confer with Curology’s support website.

    Notifying by the Curology App

    In case you choose to cancel your subscription by the Curology app, comply with these steps:

    1. Open the Curology app in your cellular system.
    2. Faucet on the “Account” tab.
    3. Scroll down and faucet on “Handle Subscription”.
    4. Click on on the “Cancel Subscription” button.
    5. Observe the on-screen directions to substantiate your cancellation.
    Cancel Subscription Choices Directions
    Through Curology App
    1. Open app
    2. Account tab
    3. Handle Subscription
    4. Cancel Subscription button
    5. Affirm

    Please word that for those who cancel your subscription by the Curology app, any remaining steadiness in your account might be refunded to your authentic cost methodology.

    Addressing Particular Circumstances

    Life throws sudden curveballs infrequently, and your skincare routine might need to hit a pause. This is how Curology handles cancellation beneath particular circumstances:

    Medical Circumstances

    If a medical situation prevents you from utilizing Curology merchandise, you may request a cancellation by offering proof from a healthcare skilled. The cancellation might be efficient from the date of the request.

    Monetary Hardship

    In case of monetary hardship, Curology provides a short lived pause in your subscription. You’ll be able to contact buyer assist to request a pause, which might be for at least one month and as much as three months. Throughout this time, your subscription might be inactive, and you will not be charged for any shipments or companies.

    Shifting Overseas

    In case you’re transferring exterior of Curology’s transport zones, you may cancel your subscription by offering proof of your transfer. The cancellation might be processed as soon as the proof is verified.

    Product Points

    Within the unlikely occasion that you just expertise extreme or sudden reactions to Curology merchandise, it’s best to discontinue use and get in touch with buyer assist instantly. They may allow you to perceive the state of affairs and information you thru the cancellation course of if crucial.

    Subscription Adjustments

    Curology understands that your skincare wants would possibly change over time. In case you want to make modifications to your subscription, resembling skipping a month or switching supply frequency, you are able to do so by logging into your account or contacting buyer assist.

    Keep in mind, the cancellation insurance policies talked about above are supposed to present flexibility and assist in varied conditions. If in case you have any particular circumstances not coated right here, do not hesitate to succeed in out to Curology’s buyer assist crew for help.

    Deactivating Subscription vs. Cancellation

    Deactivating your Curology subscription quickly pauses your account, whereas cancellation completely terminates it. Contemplate the next earlier than making a call:

    • Deactivating: Your subscription might be paused, and you will not obtain any additional shipments or be charged till you reactivate.
    • Cancellation: Your subscription might be terminated instantly, and you’ll not obtain any shipments or be charged. Any unused merchandise might be forfeited.

    The way to Deactivate Your Subscription

    1. Log in to your Curology account.
    2. Click on on “Account Settings” within the prime proper nook.
    3. Underneath “Subscription,” click on on “Handle Subscription.”
    4. Click on on the “Deactivate Subscription” button.

    The way to Cancel Your Subscription

    1. Log in to your Curology account.
    2. Click on on “Account Settings” within the prime proper nook.
    3. Underneath “Subscription,” click on on “Cancel Subscription.”
    4. Observe the prompts to finish the cancellation course of.

    Vital Issues When Canceling

    Earlier than canceling your subscription, pay attention to the next:

    Cancellation Deadline Refund Coverage
    Should be canceled 7 days earlier than the subsequent billing cycle No refunds can be found for canceled subscriptions

    If in case you have any excellent fees, they are going to be processed inside 3-5 enterprise days of cancellation.

    Issues for Lively Orders

    1. Curology Shipments

    If in case you have energetic Curology shipments, you will want to cancel these individually. You are able to do so by your account dashboard or by contacting buyer assist.

    2. Upcoming Expenses

    If in case you have an upcoming cost scheduled, it could be processed earlier than your cancellation takes impact. You’ll be able to examine your account dashboard for the subsequent billing date.

    3. Refunds

    Refunds usually are not sometimes issued for unused merchandise after cancellation. It’s possible you’ll contemplate forwarding or donating any unopened merchandise.

    4. Product Returns

    Curology provides a 60-day money-back assure for unused merchandise. You’ll be able to return these merchandise after canceling your subscription to obtain a refund.

    5. Free Trial Orders

    In case you signed up for a free trial, you could must cancel earlier than the top of the trial interval to keep away from being charged for a full subscription.

    6. Subscription Packing containers

    In case you obtain Curology merchandise in a subscription field, you could must cancel the subscription by the field supplier’s web site.

    7. Recurring Funds

    If in case you have arrange recurring funds by a third-party service like PayPal, you will want to cancel these individually.

    8. Contacting Buyer Assist

    If in case you have any particular questions or issues about canceling your Curology subscription, it’s endorsed to contact buyer assist immediately. They will present customized help and make sure the cancellation course of in your account.

    Retaining Entry to Components Historical past

    To retain entry to your method historical past after canceling Curology, you could have two choices:

    Possibility 1: Obtain Your Data

    1. Log in to your Curology account on the web site.
    2. Click on on “My Account” within the prime proper nook.
    3. Choose “My Components Historical past” from the sidebar.
    4. Click on on “Obtain Components Historical past” on the backside of the web page.

    Possibility 2: Request a Copy

    In case you’re unable to obtain your method historical past, you may request a replica by:

    Methodology Steps
    E mail Ship an e-mail to assist@curology.com with the topic line “Request Components Historical past Copy.”
    Mail Write a letter and mail it to: Curology Buyer Assist, 750 Battery Avenue, Suite 900, San Francisco, CA 94111

    Your request might be processed inside 10 enterprise days. You will obtain an e-mail containing a hyperlink to obtain your method historical past. The hyperlink will expire after 30 days, so you’ll want to obtain it promptly.

    Word that Curology might cost a small payment for offering a bodily copy of your method historical past.

    Different Cancellation Choices

    In case you’re having hassle canceling your Curology subscription by the primary channels, you may strive these various choices:

    1. E mail Curology Buyer Assist

    Draft an e-mail to assist@curology.com requesting the cancellation of your subscription. You should definitely embrace your full identify, e-mail deal with, and account info. Present a short clarification in your cancellation and connect supporting paperwork if relevant.

    2. Contact Curology through Social Media

    Attain out to Curology’s buyer assist crew through their social media platforms like Fb, Twitter, or Instagram. DM or ship a message stating your cancellation request, offering crucial particulars and causes. A assist consultant will information you thru the method.

    3. Ship a Letter

    If different strategies fail, compose a proper letter requesting the cancellation of your subscription and mail it to:

    Tackle: Curology
    1131 Folsom St, Ste 1905
    San Francisco, CA 94103

    Embody your account particulars, cancellation date, and signature within the letter.

    The way to Cancel Curology

    In case you’re not utilizing Curology, you may cancel your subscription at any time. This is how:

    1. Log in to your Curology account.
    2. Click on on “My Account” within the prime proper nook of the display screen.
    3. Underneath “Subscription,” click on on “Cancel Subscription.”
    4. Observe the prompts to substantiate your cancellation.

    Your subscription might be canceled instantly, and you’ll not be charged for any future shipments.

    Individuals additionally ask

    Can I cancel Curology anytime?

    Sure, you may cancel Curology anytime. There aren’t any cancellation charges.

    How a lot does it price to cancel Curology?

    Curology doesn’t cost any cancellation charges.

    Do I must return my Curology merchandise once I cancel?

    No, you don’t want to return your Curology merchandise once you cancel. You’ll be able to maintain or discard them.